Famuyiwa Oyin Esther

Access Bank Plc

• Deliver exceptional customer service as a frontline representative at one of Nigeria's leading commercial banks.
• Manage and resolve customer enquiries, complaints, and requests across phone (Avaya IX), email, and live chat—with empathy, professionalism, and a solutions-first mindset.
• Build trust and lasting relationships by actively listening to concerns, communicating clearly, and tailoring guidance to each customer's needs.
• De-escalate difficult situations, turn complaints into positive outcomes, and maintain high service standards under pressure.
• Log detailed, accurate interactions on CRM to improve first contact resolution and seamless follow-up.
• Provide in-depth product knowledge on banking solutions, digital services, and fraud prevention—helping customers make informed decisions and use self-service channels with confidence.

Union Diagnostics and Clinical Services Plc

Recorded heart activities using Electrocardiogram (ECG) machines. Assisted cardiologists during echocardiogram procedures. Monitored patients for ECG changes, blood pressure, and symptoms before, during, and after exercise. Calculated patients' BMI and recorded vital signs.

Seventh-Day Adventist Hospital, Lagere, Ile-Ife, Osun State

Assisted in treating patients with stroke and arthritis. Supported patients who had undergone ORIF following a left femoral neck fracture to regain mobility and walk again.

Marie Joe Model School, Iyesi, Ota, Ogun State

Provided adequate supervision for various classroom activities and management of instructional materials. Imparted knowledge to pupils.

E3 Ventures, Egan Road, Ota, Ogun State

Provided ICT services to customers including typing and editing word documents, printing, and copying hard copy documents. Handled online services such as registration of candidates for nationwide examinations.