Famuyiwa Oyin Esther

Access Bank Plc

Managing and resolving customers' enquiries, complaints, and requests across multiple channels with the use of Avaya IX, email, and chat. Logging detailed and accurate interactions with customers on CRM and improving first contact resolution. Providing detailed product knowledge, guidance, and solutions tailored to customers' needs. Educating customers on digital banking services, fraud prevention measures, and improving self-service efficiency.

Union Diagnostics and Clinical Services Plc

Recorded heart activities using Electrocardiogram (ECG) machines. Assisted cardiologists during echocardiogram procedures. Monitored patients for ECG changes, blood pressure, and symptoms before, during, and after exercise. Calculated patients' BMI and recorded vital signs.

Seventh-Day Adventist Hospital, Lagere, Ile-Ife, Osun State

Assisted in treating patients with stroke and arthritis. Supported patients who had undergone ORIF following a left femoral neck fracture to regain mobility and walk again.

Marie Joe Model School, Iyesi, Ota, Ogun State

Provided adequate supervision for various classroom activities and management of instructional materials. Imparted knowledge to pupils.

E3 Ventures, Egan Road, Ota, Ogun State

Provided ICT services to customers including typing and editing word documents, printing, and copying hard copy documents. Handled online services such as registration of candidates for nationwide examinations.